Can you understand your customers digital body language?

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Can you understand your customers digital body language?
Image May 30, 2017 blogs,CRM Ami Heitner

Understanding people’s intent is hard. Taking verbal communication literally may be misleading. Luke Lewin BuzzFeed gives few examples, like when British say “With the greatest respect…” they may mean “I think that you are an idiot!”. It is true when you try to understand the intent of the people that you interact with. And obviously when trying
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If it’s not in Salesforce, it doesn’t exist?
Image March 27, 2017 blogs,Salesforce Ami Heitner

As my partner in crime Hal Howard says, “if sales people were interested to spend most of their time updating data they would have become book keepers”. And not that there is anything wrong with book keepers. Yet, all the current CRM solutions are no-data software containers that require data and a lot of it
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