Ideas, concepts, solutions, news
Komiko’s data science team has analyzed win/loss rates of over 100,000 renewal and expansion opportunities to determine what behavior is the most significant to winning renewal and expansion. Best reps were those that engaged many more people!…not only from the customer side, but also from their own team. It also shows that persistency matters!
Opportunity win rate, in the SaaS industry, is around 30%-40%. It means that a typical sales person spends more than 25 hours a week working on eventually lost opportunities. Some of it cannot obviously be avoided. It is the cost of developing opportunities. It takes time to know that an opportunity is a looser. It
1% improvement in churn = $100M+ in valuation. Kristina Shen, Byron Deeter, Bessemer Venture Partners at the Gainsight #Pulse2017 Conference. It’ll quickly return your investment in customer success solutions. Komiko Limited Learn more about Komiko’s Customer Success and Account Management
Allison Pickens, Boaz S. Maor, Irit Eizips, Dan Adika, David Sakamoto, Michael Maoz, Adam Waid congrats on being MindTouch Top 100 Customer Success Strategists of 2017. To learn more about Customer Success
Sales Reps are only actually selling one-third of the time HubSpot. Komiko Limited can revolutionize the way you use Salesforce. Great article by Drew Hendricks. Check out 3 Problems Sales Managers Want CRMs to Solve.
Komiko participated in the Gainsight Pulse 2017 event. We revealed a new solution that addresses people engagement. Komiko uses the data your team generates every day in email to characterize the customer relationship and drive retention and expansion. No additional data entry required. Komiko addressed the following: Data driven people engagement measures to your health score
In early 2015, Ami Heitner and I formed Komiko to pursue creating business tools that took advantage of modern data science, machine learning, and search to take some of the work out of work and give people time to do their jobs rather than feed the system. Since then, we hired a team, built and