Category: Customer Success

Category: Customer Success

Customer Success Goal
Image June 24, 2018 Customer Success Hal Howard

The goal of any customer success organization is ultimately to reduced churn and increase customer satisfaction.  Every tool or process change should ultimately be measured based on its ability to influence that outcome. For your managed customers, Komiko influences that outcome directly by insuring that every customer is engaged with their CSM at an appropriate
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Customer Success is Where the Heart is
Image February 14, 2018 Customer Success Liat Heitner

If you work in customer success, we know you love your customers. It sounds corny, but that’s the honest truth. You like having this long-term partnership with your customers. Many CSMs told us, that they feel best when they have helped a customer get value. For CS managers or VP’s, the ultimate goal is to make
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