AI-CRM

Honesty – is the most important quality of a sales person

I ran recently into the latest Gallop survey rating honesty and ethical standards of selected US professions. Not surprisingly, car sales people are at the very bottom of the list (just above members of congress) and  business executives are right above. That’s clearly the perception. Let’s separate honesty into two: Honesty to prospects and customers Honesty to yourself and to your team – self honesty   Honesty to prospects I assume that you will agree that Read more

By admin, ago
News

Compliance is not enough – it’s about trust: Komiko is SOC 2 type 2 Certified

We’re happy to announce that Komiko is SOC 2 type 2 compliant! At Komiko we set out to make advanced data capture and data science practices and tools accessible to our customers through the Komiko platform. Many times, we hear customers say how Komiko “makes it all look and feel easy”. A lot of the heavy lifting is done behind the scenes as we employ complex machine learning and automation processes to our customers’ advantage. Read more

By admin, ago
AI-CRM

Data reveals – how to drive sales win rate by more than 10%

TL;DR you must start strong in order to win more Engagement in the first few weeks of a sale cycle is the most critical for winning. If you succeed to engage a prospect in the early stages you are likely to win. Our data shows that in the first 3-5 weeks winning opportunities reach more than double inbound and outbound emails and more than 1.5x contacts and team members engaged than lost opportunities. In the Read more

By admin, ago
AI-CRM

This is what you and your favorite quarterback might have in common (playbook)

Take a look at an NFL quarterback wrist band – did you know quarterbacks have to memorize all of these different playbook codes? Tom Brady’s play-call wrist band from 2016They signify multiple sets of playbooks, and field position assignments that quarterbacks need to have, literally, on hand. When you see a quarterback peak at his band, they flip through different sets of plays, find what they need and get back in the game. If you are Read more

By admin, ago
AI-CRM

Becoming a Data Driven Customer Success Organization

Google, Facebook and Amazon are all running on data. That’s their fuel. Any plan is translated into a set of metrics and targets, which are continuously measured. Clearly data driven is the approach that every modern company should adopt. Is it the case in your B2B company? A recent Harvard Business Review study finds that virtually all respondents say their firms are trying to move in that direction, but only about one-third have succeeded at this Read more

By Ami Heitner, ago
AI-CRM

Sales Playbooks Redefined

Clearly having a sales playbooks or a sales execution plan is essential. Aberdeen Group research shows that the overall team attainment of sales quota was 20% higher for teams that used sales playbooks and the number of team members that achieved quota was 30% higher when using sales playbooks. What is a sales playbook? Different people have different definition. Most of the examples are about some sort of a document. Here is Hubspot sales playbook Read more

By admin, ago
Customer Engagement

Sales Acceleration Platform – AI Playbooks based

Many companies along the sales stack are classifying their solution as sales acceleration platform. Starting from Salesforce that is the de-facto system of records, through companies like Outreach and Salesloft that accelerate lead generation done by SDRs (Sales Development Reps) and companies like Chorus and Gong that extract actionable insights from phone conversations done mainly by AEs (Account Executives). Komiko introduces the first truly end-to-end sales acceleration platform. Komiko’s Sales Acceleration Platform is running natively Read more

By admin, ago
Customer Success

Customer Success Goal

The goal of any customer success organization is ultimately to reduced churn and increase customer satisfaction.  Every tool or process change should ultimately be measured based on its ability to influence that outcome. For your managed customers, Komiko influences that outcome directly by insuring that every customer is engaged with their CSM at an appropriate level.  Meetings happen when they should.  Correspondence is happening at the right frequency.  Questions get answered.  The right contacts are Read more

By Hal Howard, ago