Sales Playbooks Redefined

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Sales Playbooks Redefined
Image September 3, 2018 AI-CRM,CRM,Salesforce admin

Clearly having a sales playbooks or a sales execution plan is essential. Aberdeen Group research shows that the overall team attainment of sales quota was 20% higher for teams that used sales playbooks and the number of team members that achieved quota was 30% higher when using sales playbooks. What is a sales playbook? Different
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Sales Acceleration Platform – AI Playbooks based
Image August 5, 2018 Customer Engagement,Sales Intelligence,Sales Tools,Salesforce admin

Many companies along the sales stack are classifying their solution as sales acceleration platform. Starting from Salesforce that is the de-facto system of records, through companies like Outreach and Salesloft that accelerate lead generation done by SDRs (Sales Development Reps) and companies like Chorus and Gong that extract actionable insights from phone conversations done mainly
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Customer Success Goal
Image June 24, 2018 Customer Success Hal Howard

The goal of any customer success organization is ultimately to reduced churn and increase customer satisfaction.  Every tool or process change should ultimately be measured based on its ability to influence that outcome. For your managed customers, Komiko influences that outcome directly by insuring that every customer is engaged with their CSM at an appropriate
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Are we afraid of AI in CRM and Customer Success?
Image February 22, 2018 AI-CRM admin

The following is about AI in CRM and Customer Success. I had a call with a prospect earlier this week. It started by sharing our cool demo that addresses two major pain points of any CRM and Customer Success solution: (1) Getting data in (2) Finding it easily. And then…I suggested to take it one
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Customer Success is Where the Heart is
Image February 14, 2018 Customer Success Liat Heitner

If you work in customer success, we know you love your customers. It sounds corny, but that’s the honest truth. You like having this long-term partnership with your customers. Many CSMs told us, that they feel best when they have helped a customer get value. For CS managers or VP’s, the ultimate goal is to make
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