Ideas, concepts, solutions, news
Customer Success is Where the Heart is
If you work in customer success, we know you love your customers. It sounds corny, but that’s the honest truth. You like having this long-term partnership with your customers. Many CSMs told us, that they feel best when they have helped a customer get value. For CS managers or VP’s, the ultimate goal is to make
Komiko’s data science team has analyzed win/loss rates of over 100,000 renewal and expansion opportunities to determine what behavior is the most significant to winning renewal and expansion. Best reps were those that engaged many more people!…not only from the customer side, but also from their own team. It also shows that persistency matters!
Opportunity win rate, in the SaaS industry, is around 30%-40%. It means that a typical sales person spends more than 25 hours a week working on eventually lost opportunities. Some of it cannot obviously be avoided. It is the cost of developing opportunities. It takes time to know that an opportunity is a looser. It
Komiko Maintains Commitment to Enterprise-Grade Security, Achieves SOC 2 Certification from Skoda Minotti
Komiko, the leading Sales and Customer Success Intelligence System, has been partnering closely with enterprises to improve its security posture while helping customers to accelerate and retain business following highly disciplined behaviors. We are excited to announce that as of October 20, 2017, Komiko has successfully completed SOC 2 Type 1 certification (SSAE18, formerly SSAE16).
Working with our customers, we analyzed 7,432 renewal opportunities across a variety of different businesses and the results are remarkably consistent. Ninety days prior to renewal, customers can be divided into five categories based on their likelihood to renew: likely to renew, above average, average, below average, and churn risk. The graph below shows a
In 2016, Dreamforce had over 171,000 people from 83 countries gathering in San Francisco. In 2017, expect this number to be even higher! For most, the event is an exciting opportunity to learn new skills, find new solutions, and network. However, for more seasoned attendees or Bay Area locals- they want to get in and out
Whether you believe in Henry Ford’s (or Thomas Edison) saying. “Vision Without Execution Is Hallucination” or “Execution without vision can get you…fell off a cliff”. You know that running a business requires both vision and execution. That’s exactly what you should expect from any AI solution that is supposed to help you run your business better.
1% improvement in churn = $100M+ in valuation. Kristina Shen, Byron Deeter, Bessemer Venture Partners at the Gainsight #Pulse2017 Conference. It’ll quickly return your investment in customer success solutions. Komiko Limited Learn more about Komiko’s Customer Success and Account Management
Allison Pickens, Boaz S. Maor, Irit Eizips, Dan Adika, David Sakamoto, Michael Maoz, Adam Waid congrats on being MindTouch Top 100 Customer Success Strategists of 2017. To learn more about Customer Success
Sales Reps are only actually selling one-third of the time HubSpot. Komiko Limited can revolutionize the way you use Salesforce. Great article by Drew Hendricks. Check out 3 Problems Sales Managers Want CRMs to Solve.