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Komiko Powers Salesforce
Image February 9, 2016 blogs Hal Howard

Today, we are proud to announce new connectors for both Salesforce Sales Cloud and Microsoft Dynamics CRM. The connectors automatically: Uses your Salesforce account list to find important communications. Adds contacts to those accounts. Calculates your team’s strength of connection to the account and each of the contacts. Records and keeps up to date the last
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Get work done, not spreadsheets!
Image January 9, 2016 blogs Ami Heitner

Since the very beginning of commerce it was about people communicating with others, using their native language. To manage their work and answer questions like “how many customers do I have”, they had to separately maintain information about customers, income, expenses, etc. This reality is still true today Yes, phone, email and IM channels were
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Redesigning Business to Business Collaboration
Image December 9, 2015 blogs Hal Howard

Email dominates all other forms of business to business collaboration by a wide margin. Most companies have shared mailboxes (sales, support, operations, service, accounting, …) where customers or suppliers send requests. One or more employees monitor each of those mailboxes and process requests. Most companies also have systems that generate all kinds of notifications and
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Customer Relationship Management?
Image December 9, 2015 blogs Hal Howard

As long as I have been familiar with the term CRM (Customer Relationship Management), I always found it a bit odd. Customer Relationship Management seems like an odd idea until you realize the ‘Management’ part of the term is referring to all the extra work you have to do to manage your CRM database. All
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Email, Slack and Beyond
Image November 9, 2015 blogs Ami Heitner

This blog is about Email, Slack and beyond. McKinsey study showed that professionals spend 28 hours per week handling emails, searching for information and collaborating. The study also identified a 20-25% potential productivity improvement. Is it a surprise? Not really. We work and do business by talking to people, exchanging emails, IM and text messages.
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Salesforce email plugins are not the right approach
Image July 27, 2015 blogs admin

Salesforce email plugins are not the right approach for integrating emails. Salesforce and other ISVs offer email client or browser email plugins that integrate with their Salesforce.  Neither has worked very well. The challenges seem obvious. People don’t just use one device for managing their email and calendar.  More and more email is being authored from the native applications
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